Most orders are produced within 3 - 5 business days. After production, standard U.S. shipping typically takes 2 - 6 business days, depending on your location and the shipping method selected. During peak seasons or holidays, please allow for potential delays in both production and shipping.

Yes, all orders come with a tracking number once shipped. Please note that larger items or framed pieces may arrive in separate packages with individual tracking details.

Yes, we offer international shipping to most countries. Delivery times vary, typically ranging from 10 - 20 business days, depending on the destination.

Please be aware:

• Shipping availability may vary by country.
  
• Orders to remote or customs-heavy areas may take longer.
  
• Any local import duties or taxes are the responsibility of the customer.

If you need to update your address, contact us immediately. Changes can only be made before your order enters production or is shipped.

Returns are accepted within 30 days of delivery. Customers are responsible for return shipping and packaging costs unless Order Guard was added at checkout.

To qualify for a refund or store credit, returned pieces must arrive in their original, sellable condition and will be inspected once received. Please contact us before sending anything back so we can provide the correct return instructions.

To initiate a return, simply Start a Return within 30 days of receiving your order. If you prefer, you can also contact us with a brief explanation and photo proof of the item. Once your request is reviewed and approved, we’ll promptly provide detailed return instructions to ensure a smooth and effortless process.

Order Guard is an optional checkout add-on that gives you free return shipping for 30 days and includes a 1-year product warranty, making your purchase easier to return and better protected over time.

All sale and discounted items are considered final sale and are not eligible for return, even with Return Protection added at checkout. If your order includes a mix of sale and regular-priced pieces, only the regular-priced items may be returned under Return Protection. Sale items are only eligible for refund or replacement if they arrive damaged or incorrect.

Once your return is approved and the item is received in original, sellable condition, your refund is typically processed within 7–10 business days. Please note that processing times may vary slightly depending on your payment provider’s policies.

Yes, store credit is available once your return is approved and may be used immediately toward your next purchase. Your store credit is non-expiring, offering you the flexibility to redeem it whenever inspiration strikes.

If your order is delayed with no tracking updates:

• U.S. Orders: Contact us after 10 business days
• International Orders: Contact us after 28 business days
  

Once we’re notified, our team will investigate the delay further, and based on our findings, we’ll offer either a complimentary replacement or, if appropriate, a refund, ensuring your experience meets our highest standards.

If your order arrives damaged or incorrect, please contact us within 14 days of delivery and include clear photos of the item, packaging, and shipping label. Once reviewed and approved, we’ll gladly send a complimentary replacement to ensure your satisfaction is fully restored.

We accept all major credit cards, PayPal, and other secure payment options available through our checkout.

Yes we’ve partnered with Afterpay, allowing you to split your purchase into easy, interest-free payments at checkout.

Orders with Order Guard include a 1-year product warranty covering defects that may develop over time under normal use. This includes issues with the canvas, print, frame, or overall construction of the piece, such as loosening, tearing, warping, separation, breakage, or visible defects caused by materials or craftsmanship during the applicable warranty period.

If you experience an issue, contact our team with your order details and clear photos of the item so we can review the claim and help determine the appropriate next step.

Yes. We offer custom pricing for corporate, bulk, and commercial orders, with options tailored to the size and needs of your project. Whether you’re furnishing an office, hospitality space, development, or placing a larger multi-piece order, our team can help with special pricing and personalized support.

Interior designers and design professionals can also contact us to receive an exclusive trade discount code for ongoing purchases through Exhibitiv.

To maintain the quality of your piece:

• Avoid direct sunlight, high humidity, or moisture
  
  
• Use a soft, dry cloth to gently dust
  
  
• Do not use water or cleaning solutions

We’re always open to press opportunities and collaborations. Reach out to help@exhibitiv.com or use the Business Inquiries page, and a member of our team will be happy to assist.